Configure and troubleshoot Automatic Updates

Automatic Updates uses 100% CPU

Automatic Updates (AU) can become corrupted, so svchost.exe starts using 100% CPU when contacting Microsoft to check for updates. This can be tested by running this command:

wuauclt /detectnow

To fix the high CPU usage apply the following updates to Automatic Updates. More Info MS KB932494:

• Download and apply MS KB927891 hotfix.
• Download and apply WindowsUpdateAgent30-x86.exe client update for Windows Update Server 3.0 using the /wuforce command line switch.

Automatic Updates crashes when checking for updates

Automatic Updates can also enter a state where it crashes by just checking for updates:

Generic Host Process for Win32 Services encountered a problem and needed to close.

To repair the Automatic Updates service try the following steps:

1. Press the Start-button and Run… this command to stop the service:

   net stop wuauserv

2. Check the root for all drives (including network drives) and delete the folder called WuTemp:

   drive:\WuTemp

3. Delete the following folder containing the Cryptographic Service database:

   %systemroot%\system32\catroot2

4. Rename the following folder to SoftwareDistributionOLD:

   %systemroot%\SoftwareDistribution

5. Rename the following system files used by Automatic Updates, so Windows File Protection is activated and restores them again:
   • Cdm.dll
   • Iuengine.dll
   • Wuapi.dll
   • Wuauclt.exe
   • Wuauclt1.exe
   • Wuaucpl.cpl
   • Wuaueng.dll
   • Wuaueng1.dll
   • Wuauserv.dll
   • Wucltui.dll
   • Wups.dll
   • Wups2.dll
   • Wuweb.dll
6. Restart Windows
7. Reinstall Windows Update Client by launching the install with the parameter /wuforce

More Info MS KB916259
More Info MS KB931852

Automatic Updates fails to start

Automatic Updates might fail to start with the following error even if the service is not disabled:

Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Event ID: 10005
DCOM got error “The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. “ attempting to start the service wuauserv with arguments “” in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

This can be caused by the service being disabled with group policies or registry NoAutoUpdate. It can also be caused by DLL’s required by Automatic Updates needs to be registered:

• REGSVR32 %windir%\system32\wuapi.dll
• REGSVR32 %windir%\system32\wuaueng1.dll
• REGSVR32 %windir%\system32\wuaueng.dll
• REGSVR32 %windir%\system32\wucltui.dll
• REGSVR32 %windir%\system32\wups.dll
• REGSVR32 %windir%\system32\Wuauserv.dll