Repair Internet Explorer when it is no longer working

1 January 2001 by Snakefoot | Comment » | Trackback Off
Internet Explorer (IE) can become corrupted, so it no longer works. This usually means that one have to reinstall IE, or worse reinstall Microsoft Windows from scratch (Since it is an integrated part of the operating system). Before exploring these extreme measures, then one should check the following steps, as they might be able to solve whatever issues IE has:
  • Empty Temporary Internet Files cache
    The database which controls the Temporary Internet Files can go corrupt. The effect will be considerable slow downs and extensive usage of the CPU. A broken file cache can also block Internet Explorer from saving images in other formats than BMP. To solve this one need to clear this file cache.

    Clear the Temporary Internet Files cache

    More info MS KB Q260650
  • Delete the cookies
    Cookies are used by websites to identify you and might be used for storing passwords or spying on your actions. Cookies can become corrupted and affect the access to a web-site. Only solution is to delete the corrupted cookies, which can be located in the directory containing Temporary Internet Files
  • Restore Internet-Security-Policy to default :
    Control Panel -> Internet Options -> Security-tab -> Select "Internet" -> Press "Default Level"-button
  • Restore Internet Explorer Options to default :
    Control Panel -> Internet Options -> Advanced-tab -> Press "Restore Defaults"-button

    Note one might want to consider in a repair situation to uncheck "Enable third-party browser extensions (requires restart)" to disable funny 3rd party plugins, but it will also keep other valid programs from integrating with Internet Explorer.

    More info MS KB Q298931
  • Restore Internet Explorer as the default browser :
    Control Panel -> Internet Options -> Programs-tab -> Tick "Internet Explorer should check to see if it is the default" and press Apply-button

    More info MS KB Q177054
  • Restore the toolbars:
    Use the registry editor (regedit) to delete the following values (Perform an export first):

    [HKEY_CURRENT_USER \Software \Microsoft \Internet Explorer \Toolbar \Explorer]
    ITBarLayout = ?

    [HKEY_CURRENT_USER \Software \Microsoft \Internet Explorer \Toolbar \ShellBrowser]
    ITBarLayout = ?

    [HKEY_CURRENT_USER \Software \Microsoft \Internet Explorer \Toolbar \WebBrowser]
    ITBarLayout = ?

  • Scan computer for Adware and Spyware:
    Spyware/Adware can lock up your browser or reset your default homepage.

    Windows Live - Safety Center (Online automated tool by Microsoft)
    Lavasoft Ad-Aware (Automated Tool)
    Spybot - Search & Destroy (Automated Tool)
    Merijn - HijackThis (Manual detection and cleanup)
    BHODemon (Manual detection and cleanup)

    Note one should also check for other 3rd Party software (Ex. Browser Helper Objects), which might "integrate" with Internet Explorer (Ex. popup stoppers), check Add/Remove Programs in Control Panel and uninstall anything that might affect Internet Explorer.

    More info MS KB Q320159
  • Check that the HOSTS file do not contain any extra entries
    If having trouble accessing certain sites or pictures, then it might be caused by the hosts file blocking access. Check that it only contains a single entry "127.0.0.1 localhost".
  • Check if firewall or antivirus is blocking access :
    If disabling the firewall/antivirus makes things work, then it is probably a good idea to reinstall those.
  • Re-Install Windows Scripting Engine :
    Download the Windows Script-package that matches your Windows version.
  • Re-Register some DLLs which IE uses :
    Close all instances of IE and open a Command-prompt or use Start-Button -> Run.. to execute each of the below lines. (Note shell32.dll is only used in Win2k/XP)

    regsvr32 Shell32.dll
    regsvr32 Shdocvw.dll
    regsvr32 Oleaut32.dll
    regsvr32 Ole32.dll
    regsvr32 Actxprxy.dll
    regsvr32 Mshtml.dll
    regsvr32 Urlmon.dll
    regsvr32 Inseng.dll
    regsvr32 Browseui.dll
    regsvr32 Msjava.dll
    regsvr32 Jscript.dll
    regsvr32 mobsync.dll

    Note if using WinXP SP2 then one can just run this command:

    "%ProgramFiles%\Internet Explorer\iexplore.exe" /rereg

    More Info MS KB Q870700

    More Info MS KB Q180176
    More Info MS KB Q281679 (Previous Q272322)
  • Try the IE Repair Tool
    There is a repair function in Internet Explorer(IE) which can check if you have gotten incorrect files installed or wrong registry entries.

    If you have installed IE then you should be able to activate the repair tool by entering "Add/Remove Programs" in the control panel. There you can select the IE installation and press Change. This pops up window which among things allow you to repair your IE.

    If having IE installed without having such entry in your "Add/Remove Programs" list then you can also activate it. Press the Start Button and select "Run..." and execute this line:

    If using IE5+ :

    rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "%WINDIR%\IE Uninstall Log.Txt"

    If using IE6+ :

    rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "%WINDIR%\IE Uninstall Log.Txt"

    The result of your repair is logged in this file "Fix IE Log.txt" which is created in your Windows folder.

    In WinXP the IE Repair tool doesn't work, one can instead try to Reinstall IE.

    More info MS KB Q194177
    More info MS KB Q236579
  • Restore some DLLs which IE uses :

    Shdocvw.dll
    Shell32.dll
    Oleaut32.dll
    Actxprxy.dll
    Mshtml.dll
    Urlmon.dll
    Inseng.dll
    Browseui.dll

    More Info MS KB Q321915 (mcrepair.exe)

    Related Use extract.exe to restore a system file in Win9x/Me
    Related The System File Checker in Win2k/WinXP
More Info How to fix the top 10 Internet Explorer issues

Credits Sandi's Site

Updated: 20 October 2008

Comments:

Comment by David - 11 July 2008 @ 3:30 Reply

A really good set of tools to repair IE. Hope it works……….

Comment by T Taylor - 29 March 2009 @ 20:18 Reply

Thanks for the assistance. This is a problem that cannot be solved by getting on the internet. Becasue getting on the internet is impossible. Double wammy!!!!!

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