Configuration of the remote assistance

Microsoft has created the following articles for Windows XP:

  • MS KB300546 Overview of Remote Assistance
  • MS KB300692 Description of the Remote Assistance Connection Process
  • MS KB301527 HOW TO: Configure a Computer to Receive Remote Assistance Offers
  • MS KB305608 HOW TO: Enable Remote Assistance
  • MS KB305898 Terminal Services Settings That Affect Remote Assistance
  • MS KB306496 HOW TO: Configure or Disable Solicited Remote Assistance in Windows XP
  • MS KB306556 HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
  • MS KB306791 HOW TO: Provide Remote Assistance in Response to an E-mail Invitation
  • MS KB306757 HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
  • MS KB306800 HOW TO: Provide Remote Assistance In Response to Windows Messenger Invitation
  • MS KB884910 HOW TO: Offer remote assistance to a user with Windows XP SP2

To launch Remote Assistance from a command line:

%SystemRoot%\System32\rcimlby.exe -LaunchRA

To launch Remote Assistance from a command line in Windows Vista:

%windir%\system32\msra.exe /?