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Configuration of the remote assistance

18 November 2002 by Snakefoot | Comment » | Trackback Off
Microsoft has created the following articles for Windows XP:
  • MS KB Q300546 Overview of Remote Assistance
  • MS KB Q300692 Description of the Remote Assistance Connection Process
  • MS KB Q301527 HOW TO: Configure a Computer to Receive Remote Assistance Offers
  • MS KB Q305608 HOW TO: Enable Remote Assistance
  • MS KB Q305898 Terminal Services Settings That Affect Remote Assistance
  • MS KB Q306496 HOW TO: Configure or Disable Solicited Remote Assistance in Windows XP
  • MS KB Q306556 HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
  • MS KB Q306791 HOW TO: Provide Remote Assistance in Response to an E-mail Invitation
  • MS KB Q306757 HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
  • MS KB Q306800 HOW TO: Provide Remote Assistance In Response to Windows Messenger Invitation
  • MS KB Q884910 HOW TO: Offer remote assistance to a user with Windows XP SP2
To launch Remote Assistance from a command line:

%SystemRoot%\System32\rcimlby.exe -LaunchRA

To launch Remote Assistance from a command line in Windows Vista:

%windir%\system32\msra.exe /?

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Comment by HELP!!! Desperate - 7 April 2004 @ 10:50 Reply

We dont have AD at my work but I have been asked to see if its possible to find a registry script (that can be exported or a logon script - From the PDC to XP clients) to turn on the gpedit.msc option of “offer remote assistance”.

It looks like we are about 1 year from AD and If could get the registry key to turn on the “offer remote assistance”, I could have that as a login script to apply to all my users and this would help the helpdesk and myself tremendiously. Please please please. If you knwo a way of turning this on in the registry I would be really grateful.

Please email me if you have any ideas how to turn this on when I dont have AD.

Thank you,
Jason.

Comment by snakefoot - 8 April 2004 @ 10:22 Reply

HELP!!! Desperate
It looks like we are about 1 year from AD and If could get the registry key to turn on the “offer remote assistance”, I could have that as a login script to apply to all my users and this would help the helpdesk and myself tremendiously.

Found a link which seems to provide the answer you want (Have also emailed it to you)

Enable Remote Assistance (Windows XP)
The Remote Assistance feature is a convenient way for an administrator to remotely connect to a computer and with permission view the screen, move the mouse, use the keyboard and chat online.

Open you registry and find the key below.

[HKEY_LOCAL_MACHINE \SYSTEM \CurrentControlSet \Control \Terminal Server]

To Enable Remote Assitance
Create or modify the following DWORD values:
# AllowTSConnections set it to “1″
# fDenyTSConnections set it to “0″
# fAllowToGetHelp set it to “1″

To Disable Remote Assitance
Create or modify the following DWORD values:
# AllowTSConnections set it to “0″
# fDenyTSConnections set it to “1″
# fAllowToGetHelp set it to “0″

Restart Windows for the changes to take effect.

http://www.winguides.com/registry/display.php/1213/

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