Configuration of the remote assistance

Microsoft has created the following articles for Windows XP:
  • MS KB300546 Overview of Remote Assistance
  • MS KB300692 Description of the Remote Assistance Connection Process
  • MS KB301527 HOW TO: Configure a Computer to Receive Remote Assistance Offers
  • MS KB305608 HOW TO: Enable Remote Assistance
  • MS KB305898 Terminal Services Settings That Affect Remote Assistance
  • MS KB306496 HOW TO: Configure or Disable Solicited Remote Assistance in Windows XP
  • MS KB306556 HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
  • MS KB306791 HOW TO: Provide Remote Assistance in Response to an E-mail Invitation
  • MS KB306757 HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
  • MS KB306800 HOW TO: Provide Remote Assistance In Response to Windows Messenger Invitation
  • MS KB884910 HOW TO: Offer remote assistance to a user with Windows XP SP2
To launch Remote Assistance from a command line:

%SystemRoot%\System32\rcimlby.exe -LaunchRA

To launch Remote Assistance from a command line in Windows Vista:

%windir%\system32\msra.exe /?

Comments:

  1. HELP!!! Desperate says:

    We dont have AD at my work but I have been asked to see if its possible to find a registry script (that can be exported or a logon script - From the PDC to XP clients) to turn on the gpedit.msc option of "offer remote assistance".

    It looks like we are about 1 year from AD and If could get the registry key to turn on the "offer remote assistance", I could have that as a login script to apply to all my users and this would help the helpdesk and myself tremendiously. Please please please. If you knwo a way of turning this on in the registry I would be really grateful.

    Please email me if you have any ideas how to turn this on when I dont have AD.

    Thank you,
    Jason.

  2. snakefoot says:

    HELP!!! Desperate
    It looks like we are about 1 year from AD and If could get the registry key to turn on the "offer remote assistance", I could have that as a login script to apply to all my users and this would help the helpdesk and myself tremendiously.

    Found a link which seems to provide the answer you want (Have also emailed it to you)

    Enable Remote Assistance (Windows XP)
    The Remote Assistance feature is a convenient way for an administrator to remotely connect to a computer and with permission view the screen, move the mouse, use the keyboard and chat online.

    Open you registry and find the key below.

    [HKEY_LOCAL_MACHINE \SYSTEM \CurrentControlSet \Control \Terminal Server]

    To Enable Remote Assitance
    Create or modify the following DWORD values:
    # AllowTSConnections set it to "1"
    # fDenyTSConnections set it to "0"
    # fAllowToGetHelp set it to "1"

    To Disable Remote Assitance
    Create or modify the following DWORD values:
    # AllowTSConnections set it to "0"
    # fDenyTSConnections set it to "1"
    # fAllowToGetHelp set it to "0"

    Restart Windows for the changes to take effect.

    http://www.winguides.com/registry/display.php/1213/

Leave a Reply

Your email address will not be published. Required fields are marked *