Configure and troubleshoot Help and Support Service

If having problems with the Help and Support service, then one can try repair it:

• Re-Install the Help and Support service:
  1. Right this file and in the context menu select “Install” (Remember to enable hidden files and folders):

     %windir%\inf\pchealth.inf

• Re-initialize the Help and Support data storage:
  1. Press CTRL+SHIFT+ESC to start the Task Manager (TaskMgr.exe)
  2. Select the Process-tab and stop the following processes (If they exist):

     helpsvc.exe
     helphost.exe
     helpctr.exe

  3. Open a command prompt (Press Start-button, Run… and open cmd) and perform the following commands:
     1. net stop helpsvc
     2. rmdir %windir%\pchealth\helpctr\packagestore /s /q
     3. rmdir %windir%\pchealth\helpctr\installedskus /s /q
     4. start /w %windir%\pchealth\helpctr\binaries\helpsvc /svchost netsvcs /regserver /install
     5. start /w %windir%\pchealth\helpctr\binaries\helpsvc /register
• Re-Install Internet Explorer in Windows XP
• Delete the HTML Help database file (HH.DAT). More Info MS KB192915