Configure and troubleshoot Help and Support Service

5 June 2003 by Snakefoot | Comment » | Trackback Off

If having problems with the Help and Support service, then one can try repair it:

Re-Install the Help and Support service:
1. Right this file and in the context menu select "Install" (Remember to enable hidden files and folders):
  %windir%\inf\pchealth.inf
Re-initialize the Help and Support data storage:
1. Press CTRL+SHIFT+ESC to start the Task Manager (TaskMgr.exe)
2. Select the Process-tab and stop the following processes (If they exist):
  helpsvc.exe
  helphost.exe
  helpctr.exe
3. Open a command prompt (Press Start-button, Run... and open cmd) and perform the following commands:
  1. net stop helpsvc
  2. rmdir %windir%\pchealth\helpctr\packagestore /s /q
  3. rmdir %windir%\pchealth\helpctr\installedskus /s /q
  4. start /w %windir%\pchealth\helpctr\binaries\helpsvc /svchost netsvcs /regserver /install
  5. start /w %windir%\pchealth\helpctr\binaries\helpsvc /register
Re-Install Internet Explorer in Windows XP
Delete the HTML Help database file (HH.DAT). More Info MS KB Q192915

Updated: 1 June 2007

Comment by Marky - 6 January 2008 @ 1:48 Reply

After a whole night and many different sites claiming they could get my Help & support working again, this one actually worked! Thanks very much.

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