Configure and troubleshoot Help and Support Service

If having problems with the Help and Support service, then one can try repair it:

  • Re-Install the Help and Support service:
    1. Right this file and in the context menu select “Install” (Remember to enable hidden files and folders):


  • Re-initialize the Help and Support data storage:
    1. Press CTRL+SHIFT+ESC to start the Task Manager (TaskMgr.exe)
    2. Select the Process-tab and stop the following processes (If they exist):


    3. Open a command prompt (Press Start-button, Run… and open cmd) and perform the following commands:
      1. net stop helpsvc
      2. rmdir %windir%\pchealth\helpctr\packagestore /s /q
      3. rmdir %windir%\pchealth\helpctr\installedskus /s /q
      4. start /w %windir%\pchealth\helpctr\binaries\helpsvc /svchost netsvcs /regserver /install
      5. start /w %windir%\pchealth\helpctr\binaries\helpsvc /register
  • Re-Install Internet Explorer in Windows XP
  • Delete the HTML Help database file (HH.DAT). More Info MS KB192915