Configure and troubleshoot Help and Support Service

If having problems with the Help and Support service, then one can try repair it:
  • Re-Install the Help and Support service:
    1. Right this file and in the context menu select "Install" (Remember to enable hidden files and folders):

      %windir%\inf\pchealth.inf

  • Re-initialize the Help and Support data storage:
    1. Press CTRL+SHIFT+ESC to start the Task Manager (TaskMgr.exe)
    2. Select the Process-tab and stop the following processes (If they exist):

      helpsvc.exe
      helphost.exe
      helpctr.exe

    3. Open a command prompt (Press Start-button, Run... and open cmd) and perform the following commands:
      1. net stop helpsvc
      2. rmdir %windir%\pchealth\helpctr\packagestore /s /q
      3. rmdir %windir%\pchealth\helpctr\installedskus /s /q
      4. start /w %windir%\pchealth\helpctr\binaries\helpsvc /svchost netsvcs /regserver /install
      5. start /w %windir%\pchealth\helpctr\binaries\helpsvc /register
  • Re-Install Internet Explorer in Windows XP
  • Delete the HTML Help database file (HH.DAT). More Info MS KB192915

Updated: 1 June 2007

Comments:

  1. Marky says:

    After a whole night and many different sites claiming they could get my Help & support working again, this one actually worked! Thanks very much.

  2. Frykan says:

    After weeks and many different sites claiming they could get my Help & support working again, this one actually worked! Thanks very much.

  3. Forrest says:

    Thank you , thank you.... After searching for days , for a cure to this problem with the Help and Support Service not responding, this worked great.... =)

  4. richard says:

    Many thanks,
    spent a long time trying many fixes, sometimes having to restore the registry. This worked great!!.
    Only thing I had to do is change %win% to windows.
    Thanks very much.

  5. Paul Muller says:

    he only solution that worked. Thanx

  6. Maurice says:

    AWESOME. I tried a visual basic script and a batch file to re-register dlls, but this was the only solution that worked. If only Microsoft could make patches to resolve such common problems, but they never do.

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