Configure and troubleshoot Help and Support Service
5 June 2003 by Snakefoot | Comment » | Trackback OffIf having problems with the Help and Support service, then one can try repair it:
- Re-Install the Help and Support service:
- Right this file and in the context menu select "Install" (Remember to enable hidden files and folders):
%windir%\inf\pchealth.inf
- Right this file and in the context menu select "Install" (Remember to enable hidden files and folders):
- Re-initialize the Help and Support data storage:
- Press CTRL+SHIFT+ESC to start the Task Manager (TaskMgr.exe)
- Select the Process-tab and stop the following processes (If they exist):
helpsvc.exe
helphost.exe
helpctr.exe
- Open a command prompt (Press Start-button, Run... and open cmd) and perform the following commands:
- net stop helpsvc
- rmdir %windir%\pchealth\helpctr\packagestore /s /q
- rmdir %windir%\pchealth\helpctr\installedskus /s /q
- start /w %windir%\pchealth\helpctr\binaries\helpsvc /svchost netsvcs /regserver /install
- start /w %windir%\pchealth\helpctr\binaries\helpsvc /register
- Re-Install Internet Explorer in Windows XP
- Delete the HTML Help database file (HH.DAT). More Info MS KB Q192915
Updated: 1 June 2007
Comment by Marky - 6 January 2008 @ 1:48 Reply
After a whole night and many different sites claiming they could get my Help & support working again, this one actually worked! Thanks very much.